Frequently Asked Questions
HOW DO I GET THE BOUNCE HOUSE?Bounce Around Austin will deliver the unit to your party, inflate it, give you a safety briefing, and return to dismantle everything once your party is over. Easy and stress-free!
HOW LONG DOES IT TAKE TO SET UP?Dry bounce houses take 30 minutes to set up and inflate. Wet bounce houses take 45 minutes to set up, inflate, and fill the pool. Set up and take down does not count as part of your rental time.
ARE THE BOUNCE HOUSES CLEAN?Yes! We clean and sanitize your bounce house at delivery. Our bouncers are also brand new, so they won't be scuffed up from wear and tear like some others you might find.
WHERE CAN I PUT A BOUNCE HOUSE?We can set up on just about any flat surface. If you are unsure about your desired location, don't hesitate to contact us for a professional opinion. The bounce houses require electricity to inflate, so access to an outlet is desirable. If your event is in a park or field, we can provide a generator for an additional fee. (see PRODUCTS for more information and rental rates)
IS A DEPOSIT REQUIRED? WHAT ARE THE PAYMENT OPTIONS?Yes, we require a 30% non-refundable deposit. 50% deposit required on orders over $500. We accept all major debit and credit cards.
WHAT IS YOUR CANCELLATION POLICY?
All deposits are NON-REFUNDABLE. If your reservation is cancelled due to inclement weather, your deposit can be applied to a future rental. The deposit credit is good for up to one year. Once equipment is delivered, there will be no rain checks or refunds available. Non-weather cancellations - The deposit will be retained by Bounce Around Austin in the event of a non-weather cancellation within 10 days of your scheduled rental date.
ARE YOU INSURED?Yes we are!
DO I NEED TO BE CLOSE TO A POWER SOURCE IF I'M RENTING A MARGARITA MACHINE?A power outlet will need to be within 25 feet and have a 15-amp supply source.
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